В компанию в Шанхае требуется специалист техподдержки

𝐖𝐈𝐂𝐑𝐄𝐒𝐎𝐅𝐓 welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!
Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002.
We are looking for professionals (preferable with technical background) for training and further employment as a Technical Support Engineer.
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Responsibilities：
✔ Represent Microsoft and communicate with Microsoft Cloud customers in APGC region
✔ Manage relationships with multiple customers, partners and collaborate with MS people
✔ Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
✔ Document incidents, report customer suggestions and technical issues to Microsoft
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Requirements：
✔ Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
✔ Good English written and oral skills • Good grammar and spelling in written communications
✔ Ability to multitask among multiple customers and applications
✔ Patience and Empathy in customer interactions
✔ Inbound customer service skillset in field of software technologies
✔ Familiar with application tools used at call centers
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We offer:
☑ Basic salary package
☑ Accommodation in Shanghai
☑ Flight/train ticket to Shanghai
☑ Food (lunches provided)
☑ Health insurance
☑ Continuous training of hard and soft skills
☑ Free English courses in the office
☑ Motivated and highly professional team to work with
☑ Comfortable working environment (spacious and well-equipped workstations, meetingrooms, coffee bar, interactive lounge zone, sport facilities)
☑ Corporate events
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We ask interested candidates to send their resume by email to our HR manager (p-valeriyap@wicresoft.com) with topic: “Technical Support Engineer 2020” OR add Wechat account: Lerika13

Wechat ID: Lerika13

20.11.01

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